I'm finding the response from Live Connected on 11 Dec 12 a little bit of a 'con'. I fail to see how there has been such a huge increase in costs in such a short period of time. What I think has really happened, is we all got lured by the cheap plans that were only ever going to be a short term option so the company could build a base and then expire those plans and make it more expensive. This means any new plans subsidise the big discounted plans used to launch the company..... marketing 101.
I was definitely over the moon when I found LC. For a person who does not use their phone that often the extra small plan was perfect. It is a real shame that many of us are now unable to share the opportunity with our friends and families. I had a lot of respect for LC. I was extremely disappointed when I found out that the extra small BYO plan was discontinued. Please LC, bring it back. For the sake of those like me, who do not use their phones often enough to be with a larger plan, but too much to be pre-paid. The extra small plan was perfect.
I really hope you keep providing excellent service.
agree all of you. LC do not want to expand business now. They have enough customers. I have 4 telephone numbers with LC, I want to upgrade my plan but suddenly plans changed. I can not find out the new plans is any better than other tele company.
I agree with all those customers. I am so happy with live connect with my plan and been introducing so many friends, which some have signed up already on the lower prices and supposed to have at least another 5 families getting ready to sign up. All just waiting to finish there contracts with other customers and finish up credits. Each of those families have at least 3 people needing a reasonable priced plan. Now it looks like you have lost at least 15 members there.
I rarely use my phone but was going to sign up for the $7.99 plan to make it easier to keep in touch with my teenage daughter. Now that prices have gone up so much I will stay a prepaid customer with another company.
Hi, I'm in the same situation. Would live connected consider offering similar cheaper plans if families have a number of plans with you. Maybe they could offer less talk time to save on costs. There is a great need and market for this type of plan and many would take advantage of it. The parents would then buy the bigger plans with live connected instead of other companies. I wish I'd signed all my children to the other plans, but was waiting for there credit to run out with Telstra. Thanks
Hi Guys - appreciate the feedback, however costs across wholesale and service have gone up, and hence the new pricing. This is no doubt something you'll see happen across the industry. If you are on an older plan, we "grandfather" those i.e. you're able to stay on that plan.
I too am very disapointed. I wanted to sign my son up and only require a very casual plan due to his age. We have two other accounts with Live Connected and really resent that the cheapest plan is now $19 p/m - my other two plans are only $16 p/m each. Can you please review what's on offer as you are starting to lose touch with the customer that you enticed across (who are very very happy BTW) with the increasingly more expensive plans.
Is this plan not available anymore? I'm looking for a plan that is less than $10 for my 13-yr-old brother. What do you have to offer?