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Knowledge base
General
Quick Help
7
How can I activate Voicemail?
How can I activate my service?
I'm having trouble accessing data!
When will my SIM arrive?
How long will porting my number take?
View all 7
FAQ
30
2FA Account Security
EXTRA DATA PACKS
Scam calls and messages
Can I keep my current number?
What call types are not included as standard call credit?
View all 30
Mobile Network
3
What is the coverage in my area?
Important Changes to the Optus 3G Network
What happens if I don't have a 4G handset or don't live in an area with 4G coverage?
International Roaming
1
Is Global Roaming available on my Vaya service?
Jeenee Customers
11
Who is Vaya?
Why am I being migrated to Vaya?
Will there be any downtime during transition / migration period?
I have a pending order / activation, will you take care of that?
Would there be changes to my current billing cycle?
View all 11
Community forums
Showing recent updates
Start a new topic
Live Connected Forum
Tips & Tricks
2
Eugene's Tips & Tricks Vaya 2023
Posted by
Eugene Japsay
,
7 months ago
Last Reply
by Eugene Japsay
7 months ago
Jeenee Mobile Customers
Posted by
Fiorella Kresevic
,
about 4 years ago
Last Reply
by Fiorella Kresevic
about 4 years ago
Feature Requests
2
Billing suggestions
Posted by
Gary Vogel
,
over 11 years ago
Last Reply
by Quoc Do
over 11 years ago
Parental Control
Posted by
Kim Law
,
over 11 years ago
Last Reply
by Benjamin Close
over 11 years ago
Lost SIM & PUK codes
0
My Usage
0
My Plan
1
What appears on my bill when I do a plan change
Posted by
Le Khanh Luong
,
almost 12 years ago
Last Reply
by Roshan Mahanama
almost 12 years ago
How-to Guide
17
How to report Lost/Stolen SIM
Posted by
Corrie
,
over 10 years ago
Last Reply
by Corrie
over 10 years ago
Problems with mms
Posted by
Thinkmick
,
about 8 years ago
Last Reply
by Claudia
about 8 years ago
Troubles with MMS
Posted by
Yoonsang Song
,
about 10 years ago
Last Reply
by Corrie
over 8 years ago
See all 17 topics
4G Plans
2
4G For You
Posted by
Owen Childs
,
almost 11 years ago
Last Reply
by Owen Childs
almost 11 years ago
What is 4G / 4G FAQs
Posted by
Owen Childs
,
almost 11 years ago
Last Reply
by Owen Childs
almost 11 years ago
My Bill
3
124937 or 124yes cost
Posted by
Stephen Barrington
,
over 10 years ago
Last Reply
by Corrie
over 10 years ago
When do I receive and pay my bill
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by zane kahn
about 11 years ago
What is Pro-rata billing?
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by Alex Daglas
over 11 years ago
Community Questions and Answers
9
Unable to port number to new network provider
Posted by
Erica Chung
,
over 8 years ago
Last Reply
by Corrie
over 8 years ago
Completed signup, how do I know my sim is being delivered?
Posted by
Uttietang
,
over 10 years ago
Last Reply
by Aiko
over 9 years ago
LC service is actually pretty good
Posted by
Ian Pope
,
almost 10 years ago
Last Reply
by Corrie
almost 10 years ago
See all 9 topics
Handset Sales
1
Handset plans?
Posted by
Darin Sullivan
,
almost 11 years ago
Last Reply
by Corrie
about 10 years ago
Ideas
4
add date updated to used data gauge
Posted by
Chris Yates
,
over 8 years ago
Last Reply
by Aiko
over 8 years ago
Vaya / LC APN Knowledgebase
Posted by
Offer.steve
,
about 10 years ago
Last Reply
by Siniva Fepuleai
over 9 years ago
SMS notifications of usage
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Corrie
over 10 years ago
See all 4 topics
My Call and Data Rates
44
How do I add another 1gb to my data limit?
Posted by
Trent Matthes
,
over 8 years ago
Last Reply
by Corrie
over 8 years ago
Large (Series I) Call & Data Rates
Posted by
Michael Bratych
,
over 9 years ago
Last Reply
by Siniva Fepuleai
over 9 years ago
Pioneer Heavy (Series I) Call & Data Rates
Posted by
Michelle
,
about 10 years ago
Last Reply
by Michelle
about 10 years ago
See all 44 topics
DISCONTINUED PLANS
Pioneer (Series III)
2
Pioneer Medium (Series III)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Lite.r (Series I)
1
Lite.r (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Monica Wen Fung Seto
about 11 years ago
Pioneer (Series II)
2
Pioneer Medium (Series II)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer+ (Series III)
2
Pioneer Heavy+ (Series III)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Medium+ (Series III)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer (Series I)
3
Pioneer Heavy (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Medium (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Apollo
4
Apollo 40
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Apollo 20
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Apollo 10
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
See all 4 topics
Zen Series
5
Zen 40 (Series III)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Zen 35 (Series III)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Zen 60 (Series II)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
See all 5 topics
BYO (Winter '12) Plans
6
Small Plan (Winter '12)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Roxanne Bell
about 11 years ago
Large Plan (Winter '12)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Arianne Mae Villanueva
over 11 years ago
Medium Plan (Winter '12)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by John Dunkley
over 11 years ago
See all 6 topics
Tribe (Series 1)
4
Tribe 11 (Series 1)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Paul Harwood
about 11 years ago
Tribe 16 (Series 1)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Mohamed Shehata
over 11 years ago
Tribe 25 (Series 1)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
See all 4 topics
Pioneer+ (Series II)
2
Pioneer Heavy+ (Series II)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Pioneer Medium+ (Series II)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Endeavour Series
9
Endeavour 20 (Series 3)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Endeavour 40 (Series 2)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Endeavour 20 (Series 2)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
See all 9 topics
Discovery Series
11
Discovery Heavy (Series 3 Social)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Discovery Medium (Series 3 Social)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
Discovery Lite (Series 3 Social)
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago
See all 11 topics
MY PHONE
Samsung Galaxy S3
34
How do I enable the pattern lock on the Samsung i9300 Galaxy SIII
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by felix chilambwe
about 10 years ago
Samsung Kies - helps you keep your Samsung Galaxy SIII in sync with your computer
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
Samsung App Store for your Samsung Galaxy SIII
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
See all 34 topics
HTC One X
11
Connecting a Bluetooth headset or car kit to your HTC One X
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
Resetting HTC One X
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
Getting Wi Fi to work on your HTC One X
Posted by
Roshan Mahanama
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
See all 11 topics
Other Handsets Not Supplied By LC
1
iPhones as a phone choice.
Posted by
Allan
,
over 11 years ago
Last Reply
by Troy Minter
almost 11 years ago
Help!
Lost SIM & PUK codes
3
SIM unavailable
Posted by
Catherine Palmer
,
almost 12 years ago
Last Reply
by Lee YEE FUNG
over 11 years ago
Help I lost my phone and SIM
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by Lucas
over 11 years ago
Lost sms from lost sim
Posted by
Jjezza233
,
over 11 years ago
Last Reply
by Roshan Mahanama
over 11 years ago
My phone isn't working
1
My phone is locked. My phone says "Invalid SIM"
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by GIANFRANCO LEON
over 11 years ago
Getting Started
Help me setup data
5
Setting up data on an Android phone
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by Craig Watson
over 11 years ago
Setting up data and mms on HTC Wildfire.
Posted by
Kevin Ross Brook
,
over 11 years ago
Last Reply
by monique cheung
over 11 years ago
Setting up data on a Windows Phone
Posted by
Roshan Mahanama
,
almost 12 years ago
Last Reply
by Mohsen Rezaei
over 11 years ago
See all 5 topics
How-to Guide
1
LC Website Guide
Posted by
Shanu Mahanama
,
over 11 years ago
Last Reply
by Shanu Mahanama
over 11 years ago