Vaya's handset shop sells brand new, original, unlocked, top quality devices, sourced from Australia and around the world.
Our devices are unlocked and will accept a SIM card from any network, however may not support all bands offered by that provider. Our devices are guaranteed to be fully compatible with Vaya's mobile network provider, Optus.
All local stock comes with a 12 month manufacturer’s warranty, which can be serviced at any authorised repair centre in your area. These items are detailed as local stock in the respective product listing.
Unless otherwise stated within the product description, the majority of devices are sourced internationally as we get newer, better versions at more attractive prices for you. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality the only difference between phones sourced from Australia and overseas is in the charger, which may have a different plug.
To combat this we include an adaptor and, wherever possible, a local charger, to ensure you will never go short with your battery. International stock handsets come with a local warranty serviced by our warranty partner.
Every effort is made to ensure that your new device is free from carrier software and branding, but this may not be possible for a small number of models.
Also, please be aware that some manuals and software may arrive in a non-English language, however we provide English versions in the specifications section of the product listing. Should you have difficulty tracking it down, please contact us and we will email you the digital version.
You may also find that there is a variation between the pre-installed software of an Australian and International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however some features advertised on the local manufacturer's website may not be present in our devices.