FAQ

Can I keep my current number?
Transferring your number across to Vaya is a simple process where we port your existing number from your current provider. Nominate the number you would...
Mon, 5 Nov, 2018 at 9:27 AM
How do the $10/1GB Data Blocks work?
Data blocks help you avoid your normal excess data rates, which can lead to hefty bills.  Data blocks are turned on by default, you will be charged $10 ...
Mon, 5 Nov, 2018 at 11:06 AM
Can I change my plan once I've connected?
Yes you can change your existing plan to any of our exciting new plans. You will be able to  change your plan mid month but changes will take effect from th...
Mon, 5 Nov, 2018 at 11:12 AM
What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
  Missed Call Service directs your callers to a short announcement that tells them they can leave a short message that will be sent as an MMS to you (th...
Fri, 20 Oct, 2017 at 4:39 PM
How do I check my usage?
To check your usage login to your account and go to My Account with your account number and password. If you would like a copy of your itemised account, you...
Mon, 5 Nov, 2018 at 11:19 AM
How is the data usage billed?
The data usage is calculated in kilobyte (KB) packets. You are able to check the data rates for your desired plan at vaya.net.au.
Mon, 5 Nov, 2018 at 11:31 AM
Is direct debit the only way I can pay the bill?
All our plans are direct debit mandatory. We are able to arrange your monthly bills to be paid automatically through your preferred bank account or credit c...
Wed, 15 Oct, 2014 at 11:21 AM
Will Vaya direct debit the monthly fee from the credit card/bank account I used to sign up for the service?
Yes, unless given new details, we will use the details supplied during sign up
Fri, 17 Oct, 2014 at 6:27 PM
If I apply for a service how long will it take until I get my new service?
Once Vaya receives your application, a brief credit and identity check is performed.  After confirming that you are an actual person, the application pa...
Mon, 5 Nov, 2018 at 11:35 AM
Can I use my own mobile handset?
If your handset is not locked to any other service provider and is compatible with the Optus GSM and 3G/4G mobile network, you will be ready to go. Just ins...
Mon, 5 Nov, 2018 at 11:38 AM