Quick Help

How can I activate Voicemail?
Simply dial '321' from your handset and follow the voice prompts to set your personalised message and activate Voicemail.
Sat, 18 Oct, 2014 at 5:38 PM
How can I activate my service?
Once you've received your sim pack, just visit our website and click the 'Activate ' button. This will initiate the connection of your new nu...
Sat, 18 Oct, 2014 at 6:18 PM
How to increase my ring time before it goes to Voicemail?
Dial the code **61*321**30# into your phone and press the 'Call' button. This will extend your ring for the maximum time of 30 seconds.
Sat, 18 Oct, 2014 at 3:19 PM
I'm having trouble accessing data!
If you've just ported your number over, give it some time, sometimes up to 24 hours. Make sure you have your APN (Access Point Name) set to 'yesin...
Sat, 18 Oct, 2014 at 10:24 AM
When will my SIM arrive?
SIMs are sent by Express Post and should arrive within 1-3 business days.
Thu, 16 Oct, 2014 at 1:40 PM
How long will my port take?
Porting from another provider can take anywhere from 1 hour to 48 hours. Ports coming from Vodafone and Telstra generally are the quickest and ports coming ...
Thu, 16 Oct, 2014 at 4:32 PM
What is my billing cycle?
Your bill will commence from the 1st day of the month until the final day of the month. Every monthly invoice is generated on the 5th day of each month with...
Thu, 21 May, 2015 at 2:45 PM
Will I receive the same coverage with Vaya as with Optus direct?
Yes, absolutely the same. Check it out .
Thu, 21 May, 2015 at 2:47 PM