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Help I lost my phone and SIM



Products Affected

When you let us know that your SIM is lost, we will disable your SIM so no one else can use your SIM, and we will also arrange a replacement SIM to be sent to you. 



To report your service as lost

  • Click on MY SERVICES
  • From the My Services dashboard, click on the service you wish to report as lost


  • Once in the dashboard for your individual service, click on LOST SIM


  • Select the new SIM size you'd like
  • Have a read through the terms, and then click on the checkbox, and click SAVE


  • We will action the request , it will take between 15 minutes and 4 hours to go through on the network.


I reported my sim lost on the 23/11 and still have not recieved any further information.

Credit where credit is due. They gave me a call, said they are sorry and admitted they dropped the ball. No B.S.
If i have lost my sim and want to forward all calls to another number until replacement arrives. Can this be arranged?

Hi, I have activated my sim and it has not been activated for the past 5 or so days, are you guys closed until the new year?

Yes. This is really bad. Where is  my replacement SIM? Or do you want me to port out to another carrier?

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