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Knowledge base
General
FAQ
30
EXTRA DATA PACKS
Scam calls and messages
Can I keep my current number?
What call types are not included as standard call credit?
What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
See all 30 articles
Jeenee Mobile Customer FAQ
11
Who is Vaya?
Why am I being migrated to Vaya?
Will there be any downtime during transition / migration period?
I have a pending order / activation, will you take care of that?
Would there be changes to my current billing cycle?
See all 11 articles
Quick Help
7
How can I activate Voicemail?
How can I activate my service?
I'm having trouble accessing data!
When will my SIM arrive?
How long will porting my number take?
See all 7 articles
2G Network
4
I've seen that Optus is “closing” down the 2G network. What does this mean for me?
Are Vaya customers affected by the Optus closure of the 2G network?
What happens to my Vaya account when the Optus 2G network is closed?
I have a 2G phone and want to stay with Vaya; how can I do this?
International Roaming
1
Is Global Roaming available on my Vaya service?
6 Month Starter Packs
4
Can existing customers buy the starter pack?
Can I keep my current number?
What happens if I run out of data?
What happens after the 6 months is over?
Vaya Handset Shop
Support
1
Contact Details
Fulfilment Process
4
Verification
Delivery
Order Tracking
PO Box Deliveries
Warranty
3
Consumer Guarantees
How To Make a Claim
Return Policy
FAQ's
2
Where has the Vaya Hanset Shop gone?
What If I Need To Change My Address?
Privacy
0
Community forums
Showing recent updates
Start a new topic
Live Connected Forum
Tips & Tricks
1
Jeenee Mobile Customers
Posted by
Fiorella Kresevic
,
about 1 year ago
Last Reply
by Fiorella Kresevic
about 1 year ago
Feature Requests
2
Billing suggestions
Posted by
Gary Vogel
,
over 8 years ago
Last Reply
by Quoc Do
over 8 years ago
Parental Control
Posted by
Kim Law
,
over 8 years ago
Last Reply
by Benjamin Close
over 8 years ago
Lost SIM & PUK codes
0
My Usage
0
My Plan
1
What appears on my bill when I do a plan change
Posted by
Le Khanh Luong
,
over 8 years ago
Last Reply
by Roshan Mahanama
over 8 years ago
How-to Guide
17
How to report Lost/Stolen SIM
Posted by
Corrie
,
about 7 years ago
Last Reply
by Corrie
about 7 years ago
Problems with mms
Posted by
Thinkmick
,
almost 5 years ago
Last Reply
by Claudia
almost 5 years ago
Troubles with MMS
Posted by
Yoonsang Song
,
about 7 years ago
Last Reply
by Corrie
about 5 years ago
See all 17 topics
4G Plans
2
4G For You
Posted by
Owen Childs
,
almost 8 years ago
Last Reply
by Owen Childs
almost 8 years ago
What is 4G / 4G FAQs
Posted by
Owen Childs
,
almost 8 years ago
Last Reply
by Owen Childs
almost 8 years ago
My Bill
3
124937 or 124yes cost
Posted by
Stephen Barrington
,
over 7 years ago
Last Reply
by Corrie
over 7 years ago
When do I receive and pay my bill
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by zane kahn
about 8 years ago
What is Pro-rata billing?
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by Alex Daglas
over 8 years ago
Community Questions and Answers
9
Unable to port number to new network provider
Posted by
Erica Chung
,
about 5 years ago
Last Reply
by Corrie
about 5 years ago
Completed signup, how do I know my sim is being delivered?
Posted by
Uttietang
,
about 7 years ago
Last Reply
by Aiko
about 6 years ago
LC service is actually pretty good
Posted by
Ian Pope
,
almost 7 years ago
Last Reply
by Corrie
almost 7 years ago
See all 9 topics
Handset Sales
1
Handset plans?
Posted by
Darin Sullivan
,
over 7 years ago
Last Reply
by Corrie
about 7 years ago
Ideas
4
add date updated to used data gauge
Posted by
Chris Yates
,
over 5 years ago
Last Reply
by Aiko
over 5 years ago
Vaya / LC APN Knowledgebase
Posted by
Offer.steve
,
about 7 years ago
Last Reply
by Siniva Fepuleai
over 6 years ago
SMS notifications of usage
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Corrie
over 7 years ago
See all 4 topics
My Call and Data Rates
44
How do I add another 1gb to my data limit?
Posted by
Trent Matthes
,
over 5 years ago
Last Reply
by Corrie
over 5 years ago
Large (Series I) Call & Data Rates
Posted by
Michael Bratych
,
over 6 years ago
Last Reply
by Siniva Fepuleai
over 6 years ago
Pioneer Heavy (Series I) Call & Data Rates
Posted by
Michelle
,
about 7 years ago
Last Reply
by Michelle
about 7 years ago
See all 44 topics
DISCONTINUED PLANS
Pioneer (Series III)
2
Pioneer Medium (Series III)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
about 8 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Lite.r (Series I)
1
Lite.r (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Monica Wen Fung Seto
about 8 years ago
Pioneer (Series II)
2
Pioneer Medium (Series II)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer+ (Series III)
2
Pioneer Heavy+ (Series III)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer Medium+ (Series III)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer (Series I)
3
Pioneer Heavy (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer Medium (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer Lite (Series I)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Apollo
4
Apollo 40
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Apollo 20
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Apollo 10
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
See all 4 topics
Zen Series
5
Zen 40 (Series III)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Zen 35 (Series III)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Zen 60 (Series II)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
See all 5 topics
BYO (Winter '12) Plans
6
Small Plan (Winter '12)
Posted by
Shanu Mahanama
,
about 8 years ago
Last Reply
by Roxanne Bell
about 8 years ago
Large Plan (Winter '12)
Posted by
Shanu Mahanama
,
about 8 years ago
Last Reply
by Arianne Mae Villanueva
about 8 years ago
Medium Plan (Winter '12)
Posted by
Shanu Mahanama
,
about 8 years ago
Last Reply
by John Dunkley
about 8 years ago
See all 6 topics
Tribe (Series 1)
4
Tribe 11 (Series 1)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Paul Harwood
about 8 years ago
Tribe 16 (Series 1)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Mohamed Shehata
about 8 years ago
Tribe 25 (Series 1)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
See all 4 topics
Pioneer+ (Series II)
2
Pioneer Heavy+ (Series II)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Pioneer Medium+ (Series II)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Endeavour Series
9
Endeavour 20 (Series 3)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Endeavour 40 (Series 2)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Endeavour 20 (Series 2)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
See all 9 topics
Discovery Series
11
Discovery Heavy (Series 3 Social)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Discovery Medium (Series 3 Social)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
Discovery Lite (Series 3 Social)
Posted by
Shanu Mahanama
,
over 8 years ago
Last Reply
by Shanu Mahanama
over 8 years ago
See all 11 topics
MY PHONE
Samsung Galaxy S3
34
How do I enable the pattern lock on the Samsung i9300 Galaxy SIII
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by felix chilambwe
almost 7 years ago
Samsung Kies - helps you keep your Samsung Galaxy SIII in sync with your computer
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Roshan Mahanama
about 8 years ago
Samsung App Store for your Samsung Galaxy SIII
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Roshan Mahanama
about 8 years ago
See all 34 topics
HTC One X
11
Connecting a Bluetooth headset or car kit to your HTC One X
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Roshan Mahanama
about 8 years ago
Resetting HTC One X
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Roshan Mahanama
about 8 years ago
Getting Wi Fi to work on your HTC One X
Posted by
Roshan Mahanama
,
about 8 years ago
Last Reply
by Roshan Mahanama
about 8 years ago
See all 11 topics
Other Handsets Not Supplied By LC
1
iPhones as a phone choice.
Posted by
Allan
,
about 8 years ago
Last Reply
by Troy Minter
over 7 years ago
Help!
Lost SIM & PUK codes
3
SIM unavailable
Posted by
Catherine Palmer
,
over 8 years ago
Last Reply
by Lee YEE FUNG
over 8 years ago
Help I lost my phone and SIM
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by Lucas
over 8 years ago
Lost sms from lost sim
Posted by
Jjezza233
,
over 8 years ago
Last Reply
by Roshan Mahanama
over 8 years ago
My phone isn't working
1
My phone is locked. My phone says "Invalid SIM"
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by GIANFRANCO LEON
over 8 years ago
Getting Started
Help me setup data
5
Setting up data on an Android phone
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by Craig Watson
over 8 years ago
Setting up data and mms on HTC Wildfire.
Posted by
Kevin Ross Brook
,
over 8 years ago
Last Reply
by monique cheung
over 8 years ago
Setting up data on a Windows Phone
Posted by
Roshan Mahanama
,
almost 9 years ago
Last Reply
by Mohsen Rezaei
over 8 years ago
See all 5 topics
How-to Guide
1
LC Website Guide
Posted by
Shanu Mahanama
,
about 8 years ago
Last Reply
by Shanu Mahanama
about 8 years ago