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Knowledge base
General
Quick Help
7
How can I activate Voicemail?
How can I activate my service?
I'm having trouble accessing data!
When will my SIM arrive?
How long will porting my number take?
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FAQ
30
2FA Account Security
EXTRA DATA PACKS
Scam calls and messages
Can I keep my current number?
What call types are not included as standard call credit?
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Mobile Network
3
What is the coverage in my area?
Important Changes to the Optus 3G Network
What happens if I don't have a 4G handset or don't live in an area with 4G coverage?
International Roaming
1
Is Global Roaming available on my Vaya service?
Jeenee Customers
11
Who is Vaya?
Why am I being migrated to Vaya?
Will there be any downtime during transition / migration period?
I have a pending order / activation, will you take care of that?
Would there be changes to my current billing cycle?
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